Complaints

Your opinion and feedback are important to us, and we would like to know more about what went wrong. Please fill out the required information as accurately as possible. Once we receive your complete complaint, we will respond to you within five business days.

When you contact us, we process your personal data. Please read more about our data processing here.

Important Information About Product Complaints

• We only accept complaints for products that have not passed their expiration date.
  
• To facilitate the processing of your complaint, it is crucial that we receive details from the relevant packaging. Without these necessary details, unfortunately, we will not be able to handle your complaint.
  
• We appreciate it if you can include photos supporting your complaint. This helps us get a clearer picture of the issue and expedites the complaint handling process.
  
• If you have found a foreign object, it is imperative that you keep both the object and the packaging intact until you have been in contact with us. If you have discarded the packaging and the object for any reason, we regret that we will not be able to process your complaint further.